COD:M India OTT Web Store Help Center

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I got an error when making a purchase

If you are facing an issue and got an error code when making a purchase, please refer to the list below to see some possible codes along with suggestions for the next steps to take or try:

Error Code Description Steps to Take

Error 213

 Error code 213 means that the transaction is expired. It could be because of:
  1. You didn't enter the OTP code into the COD:M OTT payment page in time (if using the Direct Carrier Billing payment method), or
  2. The COD:M OTT system did not receive your payment during the session time (if using a Bank Transfer/E-Wallet/Convenience Store payment method).
 Please restart your device and try to make a purchase again if you didn't get charged.
But if you have already made a payment or were charged, please contact us here and attach your payment proof so that we can help you check it on our system.
Error 225 This means that you have attempted to make a purchase using a payment channel that is not yet activated. Please try your purchase again using a different payment channe
Error 227 This means that you have attempted to make a purchase using a price point that is not yet active in our system. Please try your purchase again using a different price point.
Error 309 This means that the IP address from which you initiated a purchase is blocked. Please try restarting the phone if you are using mobile data or restarting your modem if you are using WiFi.
Error 312 This means you have exceeded the daily or monthly limit that was set by the mobile network. Please:
  1. Wait for the following day or the following month before using the same phone number again.
  2. Use another phone number or payment method to proceed with the top-up.
If you have further questions, do not hesitate to contact us via email by submitting a ticket here.
Error 414 This means one of two things:
  1. Your phone number is in the grace period, or
  2. You don't have enough phone credit to complete the purchase that you initiated.
 Please make sure your phone number is not in a grace period and that you have enough phone credit to complete your purchase, and then try again after 15 minutes.